Cookie Policy

Last updated: January 4, 2023


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web Online Platform and transferred to your device. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Services and we recommend that you leave them turned on.

Some cookies might be categorized as being necessary for technical reasons, and some others might be useful only for advertisement or browsing analytics activities.

On the Platform and in our Services, we only rely on technical required cookies. We don’t use advertisement cookies or tracking ones either.

Here are the details of the technical cookie we use :

  • cookie name : crisp-client-session
  • utility : handle the technical features linked to your type of profile or user category
  • time to live : from the beginning until the end of you session (it will be removed after you quit or disconnect from our Platform)

This cookie is used to allow people to use the online chat available on our Website.

3. The data processing activities subject to this Policy and responsibilities

To provide you with our Platform and Services, we need to process the Personal Data. This is why we implement data processing activities, which can be performed by us as being a data processor of our users or as an independent data controller, depending on which data processing activity is considered

As a data processor of our Users, here are the data processing activities that are implemented by us on their behalf : 

  • We store and host the Personal Data contained in the content generated by users of our Services and Platform;
  • we collaborate with our users when they ask us to do so and if we can when a Personal Data subject exercised one of his or her individual rights. 

On our sole responsibility of data controller we only  : 

  • handle the login and authentication credentials of our users;
  • perform a technical monitoring of the infrastructure;
  • analyze habits of the way our products is used by users;
  • perform audience and usage monitoring of the Platform using services;
  • handle the users' rights request related to Personal Data protection (CCPA, GDPR and Canadian individual rights);
  • send emails to our users;
  • send messages to our Website’s chat users;
  • and manage the Users’ accounts creation.

Please note that the Personal Data that can be processed by users using our Services and Platform are sole data controllers of the processing they decide to perform via our Services and Platform.

Thus, in case Personal Data subjects are not users, please note that the responsibility of being the data controllers of the data processing performed using our Platform and Services is assumed by our users who process the Personal Data of these data subjects. We propose to our Users, acting as data controllers, to agree to our Data Protection Addendum that is publicly available here :

This Data Protection Addendum provides the statements ruling the relations between us and our users using our Services and Platform to perform such data processing activities.

For more information about how we use your data, please refer to our privacy policy.

Enforcement starting date: January, 4 2023.

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